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Broadband FAQs:
What is PPPoE ?
How do I connect to Golden Tiger Telecom ?
I am getting an error when I try to connect ? What
do I do ?
I used to use a dialup account, now when I need to
access my dialup account it given me a protocol
error
I am getting only 20 KBPS whereas I have subscribed
for a 256 Kbps line ?
I connect at 100 Mbps
but why do I get only 64 Kbps ?
What is PPPoE ?
PPPoE is short for Point to Point Protocol over
Ethernet. This means that every piece of information
destined for your machine is tagged coded and
forwarded on a point to point basis thereby making
the delivery accurate, precise and secure.
PPPoE is now the
protocol of choice in systems such as Windows Vista.
It also allows a wide variety of access devices to
connect such as smartphones, game consoles, etc.
How do I connect to
Golden Tiger Telecom
?
There are 4 possible systems of connecting to GTTPL.
- Dialers - for
standalone PCs and other access devices.
- Routers - for
multi device connectivity
- Wireless - for
buildings like Waterfront Apartments
- Leased
Circuits - for corporate customers
I get an error when I try to connect, what do I do ?
You can get help by
clicking the relevant link below:
I used to use a dialup account, now when I need to
access my dialup account it given me a protocol
error
The only reason it will do this is if you use the
dialer created by GTTPL to try and access your
dialup account by changing username
password and dialup number. The dialer created by
GTTPL is plugged into the PPPoE socket and runs over
your LAN card behind even though it looks and feels
the same as your normal dialup dialer. Please do not
sue this for normal dialups.
You can check this
by opening the properties button on the dialer and
seeing the number / service name its trying to dial
in our case it should be GTTPL.
I am getting only 20 KBPS whereas I have subscribed
for a 256 Kbps line ?
As per computer
terms , 8 bits equal to a byte. Data transfer is
measured in bits and Data storage is measured in
bytes. This means that your line thickness is always
measured in bits but the amount of space a
downloaded file occupies will be displayed in bytes.
The real reading of a 20 KBps line is therefore 160
Kbps.
For more details of bandwidth, please
(click here)
I connect at 100Mbps but get only 64 Kbps, why ?
The 100 Mbps you
see in the task bar is the handshake speed between
your machine and our server. At our server level, we
then throttle the bandwidth as per the package
purchased by you from 64 Kbps to 1 Mbps or more. If
you purchase a larger package more will be allowed
over the 100 Mbps pipe from us to you |
